Terms and Conditions

Fire Extinguishers and Fire Equipment, Firemart General:

All purchases made via this website are subject to the terms and conditions detailed below unless varied in writing by an authorised representative of FireMart.

Fire Extinguishers and Fire Equipment, Firemart Acceptance of Order:

The conditions here shall govern the terms upon which we supply products. An order is not accepted until FireMart sends written confirmation of the order to the Purchaser. FireMart reserves the right to terminate or withdraw any order without notice to the Purchaser.

Fire Extinguishers and Fire Equipment, Firemart Product and information alternations:

FireMart reserves the right to withdraw products or to make alterations to its products without notice or liability. We reserve the right to substitute goods for equivalent products of the same value or higher. Please note that some products may contain manufacturer's branding such as images/logos etc as a standard part of the product presentation.

Fire Extinguishers and Fire Equipment, Firemart Suitability of goods:

FireMart makes no representation that any products referred to or sold via this website will be appropriate for use on any locations other than those implied. It is the sole responsibility of the purchaser to locate, use and maintain equipment and FireMart accepts no responsibility for misuse.

Fire Extinguishers and Fire Equipment, Firemart Shipping:

All orders are shipped free of charge on a standard 2-5 day delivery service for all UK mainland delivery addresses. If you require your order faster, then you can specify next working day delivery or next working day pre noon services. The cost of the special delivery services is dependent upon the items that you have ordered and the costs of the shipping options are shown on the checkout page. All orders must be received before 2pm to be shipped for next day delivery, any order received after this time will be dispatched the next working day. All deliveries are made between 8.30am and 5.30pm Monday to Friday (excluding National and Bank Holidays) and deliveries can arrive at any time between these periods. Unfortunately we are not able to guarantee specific delivery times. For outlying areas of Scotland and non UK mainland addresses, please contact us for more information. Small orders (such as lightweight signs etc.) may also be sent by First Class post. Deliveries are not made at weekends or on Bank Holidays, expect by prior arrangement. If we are aware that there is a delay in the delivery of you order, we will inform you as soon as possible. All deliveries must be accepted and signed for by a representative of your company/organisation. If no one is available to sign for a delivery and the item has to be re-delivered by our courier service, we reserve the right to make a charge for the second delivery. We are only able to ship within the United Kingdom and we are not able to export outside of the UK. We are not able to ship to PO Boxes. .

Fire Extinguishers and Fire Equipment, Firemart Receiving your delivery:

All of our products are delivered using a third party courier service. You are requested to check the condition of your delivery before signing to accept the goods. If you do see any damage, this must be noted on the delivery paperwork: please ensure that that this is recorded on your copy of the paperwork and also on the drivers paperwork. If a delivery appears to be significantly damaged, you can refuse to accept the goods. If you sign for goods as being received in perfect condition and subsequently discover that they are damaged, we will be unable to refund or replace. If you discover the transport damage after the carrier has left, please inform us instantly and by no later than 4pm of the same working day (Monday to Friday, excluding Bank Holidays). If the claim is made on the same day as the delivery, we may still be able to accept liability. Discrepancies of quantities or other issues (excluding delivery damage as noted above) must be reported to us within 5 working days from the date that you receive your delivery. We will not be able to accept liability for any missing items if incorrect quantities are not highlighted within this period.  

Fire Extinguishers and Fire Equipment, Firemart Special delivery instructions:

Our couriers also offer special delivery times including morning, pre 10.30am and Saturday deliveries. Please contact us for more information and a quotation.

If no one will be available to sign for a delivery, then we must be notified of this when you place an order. Our couriers will leave packages according to your specific instructions. Please note that customers are liable for all deliveries that are left without signature and FireMart accepts no responsibility for this. It will not be possible for us to provide a proof of delivery in these circumstances or to refund/replace items if they are subsequently discovered to be faulty or damaged.

Fire Extinguishers and Fire Equipment, Firemart Warranties and Faulty Items:

Most items come with a one year warranty which is effective from the date of delivery. Some products may have longer warranties which will be noted on the relevant product. If the product is not used in accordance with the manufacturers recommendations then the warranty will be invalidated.

If you find that a product develops a fault during the warranty period, please contact us with the following information:

  • Your name and contact information
  • Date of order/invoice number
  • Details of the item
  • Description of fault

    We will contact you with the action that we will take to resolve the issue which may include us sending a replacement item to you and arranging to collect the old item. Where appropriate, we may ask you to dispose of the faulty item.

    Fire extinguisher guarantees are valid provided that the fire extinguisher is serviced from new in accordance with BS 5306: 3: 2009 by a trained, competent fire service engineer using genuine spare parts. This guarantee does not cover defects caused by accident, misuse or neglect. Confirmation of servicing history may be required when making a claim under warranty. Please see our Terms and Conditions of Sale for further information

    Fire Extinguishers and Fire Equipment, Firemart Cancellation and Returns:

    You may cancel an order or part of it before it has been shipped. You can also return goods within fourteen days from the date of order. If you wish to cancel an order that has been delivered, please contact us to arrange collection and return to us. 

    We will refund the cost of your order minus initial delivery and charges and collection charges within 30 days of receiving the goods back from you. All goods that are returned must be unused and in their original, unopened packaging. We reserve the right to charge a 20% restocking charge for all returned goods. All returns requests must be received within three working days of receipt of the order by the customer. This does not affect your statutory rights.

    Fire Extinguishers and Fire Equipment, Firemart Pricing:

    All prices displayed on the site are the prevailing prices at the time when the order is placed. FireMart reserve the right to amend prices without notice. Payment for all orders must be made in advance of shipment using one of the payment methods accepted by the site. We do not accept payment by any other method. Prices do not include VAT, carriage, packaging and administration which may be added to the order.

    All prices are quoted in UK £ Sterling and all payments must be received in this currency.

    Fire Extinguishers and Fire Equipment, Firemart Transfer of Ownership:

    FireMart remains the owner or all products until payment in full is received from the purchaser.

    Fire Extinguishers and Fire Equipment, Firemart Disclaimer:

    FireMart reserves the right to change, modify, alter, remove or substitute without due notice to the Purchaser. To the extent permitted by law, FireMart will not be liable for any direct, indirect or consequential loss or damage arising from the use or inability to use any information or products supplied from this website.

    Fire Extinguishers and Fire Equipment, Firemart Fraudulent payment details:

    If FireMart believes that any information provided to us include name, address and payment information provided by the Purchaser is fraudulent then the order will be cancelled and all information forwarded to the Police.

    Fire Extinguishers and Fire Equipment, Firemart Tax:

    VAT is charged at the current rate of 20%. All prices are exclusive of VAT | VAT Reg No (GB) 983 3897 57

  • Fire Extinguishers and Fire Equipment, Firemart Maintenance and Servicing of Fire Extinguishers:

    Under the Regulatory Reform (Fire Safety) Order 2005, the ‘responsible person’ has a duty to ensure that appropriate fire fighting is provided and maintained.  The responsible person can be a building or business owner, tenant or landlord.  The Regulatory Reform (Fire Safety) Order 2005 applies to ALL non-domestic properties in England and Wales.  The responsible person should ensure that all fire extinguishers that are provided in non-domestic premises including offices, warehouses etc. are installed and maintained by a competent person in line with British Standards. BS5306-3: 2009 is a British Standard Code of Practice that provides recommendations on current best practice for the commissioning, installation, service and maintenance of fire extinguishers. Although BS 5306-3: 2009 is not a mandatory or Statutory legal instrument it is the system that most qualified fire service engineers are trained and operate to. Should a business receive a visit from the fire authorities then the the responsible person will need to be able to demonstrate that all reasonable steps have been taken to provide adequate fire equipment and that the equipment provided is effective and in efficient working order with regular maintenance being undertaken by a competent person. The responsible person has a legal responsibility to maintain a record of fire safety procedures, equipment and service schedules.

    Here at FireMart, we supply a cost effective solution for the purchase of new fire extinguishers and other portable fire fighting equipment and ancillary goods.  We do not undertake the installation or servicing of equipment but all of our equipment complies with current British requirements and can be commissioned, installed, maintained and serviced by any fire qualified extinguisher engineer.  It is recommended that all businesses employ the services of a reputable and trained fire protection engineer and company to ensure that extinguishers and equipment are installed and maintained in line with the relevant British Standards. When you purchase new equipment this should be installed and commissioned by a trained, competent and qualified fire extinguisher engineer in line with the requirements of BS 5306-3: 2009 which states that commissioning and installation should only take place at the location where fire extinguishers are to be installed and should not take place before equipment is transported. We are NOT able to undertake pre-delivery commissioning before we ship equipment. Should you require details of companies in your local area who offer installation, please contact us via email (info@firemart.co.uk) and we will be pleased to forward information to you. If your premises are inspected by the Fire Authorities then the responsible person will be required to prove that adequate equipment is provided, that it is fit for purpose

    Fire Extinguishers and Fire Equipment, Firemart Installation:

    Fire extinguishers should be commissioned and checked by a competent person (e.g. trained fire engineer) onsite before they are installed.  The initial service will include an Engineer checking that the extinguisher is in working order and checking the pressure and weight of the extinguisher.  The Engineer will certify the extinguisher and attache a service label.  The servicing standard BS 5306-3: 2009 puts the onus on the business to employ a competent person and to ensure that extinguishers are installed and serviced to this Standard. Please note that this is not a service offered by Firemart.