FAQ

Why are your products so cheap?
FireMart is a 100% online business that means that we can pass all overhead and operational savings directly to our customers. We have many years experience within the fire industry meaning that we can source the highest quality items at the best prices for our customers.

Do you install and maintain fire equipment?
No. As we are an online business only we do not offer installation and maintenance series. However, customers can find details of Fire Protection Engineers from directory enquiry services such as Yell or appropriate Fire Extinguisher Trade Organisations. We do not undertake the installation or servicing of equipment in order to ensure that we are offering our customers the most cost-effective supply of new equipment. It is recommended that all businesses and organisations employ the services of a reputable fire protection company to ensure that fire extinguishers and ancillary equipment are installed and maintained in line with relevant legislation.

What approvals do your fire extinguishers offer?
All of our fire extinguisher are CE marked and are fire certified by Lloyd’s Register.

Do you supply full extinguishers?
Yes, all of our fire extinguishers come fully charged.

Can your extinguisher be refilled?
Yes, all of the extinguishers we supply can be refilled. We would always recommend that you employ the services of a Trained, Competent Fire Protection Engineer for all aspect of Fire Extinguisher Maintenance and Servicing. Please see our ‘Fire Safety Advice’ section for more information.

How do I know which fire extinguishers I need?
Please see our ‘Fire Safety Advice’ section for more information on the different types and uses of fire extinguishers.

How do I place my order?
All orders must be placed via our website. Simply choose the product(s) that you wish to purchase and follow the steps as promoted. If you need any further information or assistance, please contact us at info@firemart.co.uk

Can you ship internationally?
We can only ship orders within the United Kingdom at this time.

When will I receive my order?
Please see the ‘Shipping’ section of our Terms and Condition section for more information.

I can’t find the product that I want?
No problem. We have access to 1000s of products from our wide range of UK suppliers. Send us an email with your requirements and we will do our best to find the product for you.

I don’t have a credit card, can I still buy from you?
Yes! Simply choose PayPal and you can quickly and easily register an account and purchase from us. See the ‘Payments’ section for more information.

How much do you charge to send my order?
Our standard shipping charge for all orders up to a value of £100.00 is £6.50 per order. Orders of £100.00 and over are shipped free of charge. Shipping charges will automatically be calculated when you place your order.

If you can’t find the answer to your question above, please email us at: info@firemart.co.uk